Conflict Resolution

by Aled Davies

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Other topics


Listening Skills

Questioning Skills



Emotional Intelligence



Difficult People

Violence and Aggression

There is also much that is useful in the NLP topic around areas like State, Beliefs and Values.


Conflict resolution: mediation tools for everyday worklife

Dr Daniel Dana, published by McGraw-Hill, 2000, 169 pages

This is a useful introduction to conflict resolution containing practical approaches to resolving interpersonal conflict in the workplace. It contains a useful framework for calculating the financial impact of conflict.

Getting to yes

Roger Fisher, William Ury and Bruce Patton, published by Random House Business Books, 2003, 224 pages

First published in 1981, was a book definitely ahead of its time. Fisher and Ury two leading authorities on Conflict Resolution apply the principles of a win/win approach to negotiation in an easy read with useful examples.

Emotional intelligence

Daniel P Goleman, published by Bantam Books, 2005, 384 pages

This is a useful reference book to dip in and out of, written by an academic with useful anecdotes from business. Use this book to deepen your understanding of self awareness and why emotions play such a key role in conflict and being able to resolve it.

Non-violent communication: a language of compassion

Martin B Rosenberg, published by, 2000, 224 pages

An excellent book to help prepare for difficult conversations, become more tolerant of others and compassionate with your own shortcomings! If you get a chance see this guy in action, a true master at resolving conflict through dialogue.

Difficult conversations

Douglas Stone, Bruce Patton and Sheila Heen, published by Penguin Books Australia Ltd, 2004, 250 pages

This is a helpful guide to planning and having those difficult conversations. Stone and Patton break down the various components of a difficult conversation and provide useful tips on how to structure your conversation to achieve the best outcome.

Getting disputes resolved

William Ury, Jeanne M Brett and Stephen Goldberg, published by Program on Negotiation, 1993, 201 pages

This book considers conflict resolution from an organisations perspective and provides case studies to illustrate the key points the authors are making.

The skilled facilitator

Roger M Schwarz , published by Jossey Bass Wiley, 2002, 432 pages

This is a fairly heavy duty yet practical guide for facilitators of groups. A very useful resource if you regularly facilitate groups or meetings. Contains helpful processes that help groups stay on track and also deal with conflict effectively.

Conflicts: a better way to resolve them

Edward de Bono, published by Penguin Books Ltd, 1991, 224 pages

The author of Lateral Thinking puts forward an approach that involves making a map of the conflict ‘terrain’ and then using lateral thinking to generate alternative solutions.

The promise of mediation

Robert A Baruch Bush and Joseph P Folger, published by Jossey-Bass Wiley, 2004, 304 pages

A landmark classic that changed the field’s understanding of the theory and practice of conflict intervention.

International mediation – the art of business diplomacy

Eileen Carroll and Karl Mackie, published by Kluwer Law International, 1999, 224 pages

An essential guide to the effective and timely resolution of international busines disputes.


You can also contact the author directly: Aled Davies