Conflict Resolutionby Aled Davies
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There is also much that is useful in the NLP topic around areas like State, Beliefs and Values.
Conflict resolution: mediation tools for everyday worklife
Dr Daniel Dana, published by McGraw-Hill, 2000, 169 pages
This is a useful introduction to conflict resolution containing practical approaches to resolving interpersonal conflict in the workplace. It contains a useful framework for calculating the financial impact of conflict.
Getting to yes
Roger Fisher, William Ury and Bruce Patton, published by Random House Business Books, 2003, 224 pages
First published in 1981, was a book definitely ahead of its time. Fisher and Ury two leading authorities on Conflict Resolution apply the principles of a win/win approach to negotiation in an easy read with useful examples.
Daniel P Goleman, published by Bantam Books, 2005, 384 pages
This is a useful reference book to dip in and out of, written by an academic with useful anecdotes from business. Use this book to deepen your understanding of self awareness and why emotions play such a key role in conflict and being able to resolve it.
Non-violent communication: a language of compassion
Martin B Rosenberg, published by ebrandedbooks.com, 2000, 224 pages
An excellent book to help prepare for difficult conversations, become more tolerant of others and compassionate with your own shortcomings! If you get a chance see this guy in action, a true master at resolving conflict through dialogue.
Douglas Stone, Bruce Patton and Sheila Heen, published by Penguin Books Australia Ltd, 2004, 250 pages
This is a helpful guide to planning and having those difficult conversations. Stone and Patton break down the various components of a difficult conversation and provide useful tips on how to structure your conversation to achieve the best outcome.
Getting disputes resolved
William Ury, Jeanne M Brett and Stephen Goldberg, published by Program on Negotiation, 1993, 201 pages
This book considers conflict resolution from an organisations perspective and provides case studies to illustrate the key points the authors are making.
The skilled facilitator
Roger M Schwarz , published by Jossey Bass Wiley, 2002, 432 pages
This is a fairly heavy duty yet practical guide for facilitators of groups. A very useful resource if you regularly facilitate groups or meetings. Contains helpful processes that help groups stay on track and also deal with conflict effectively.
Conflicts: a better way to resolve them
Edward de Bono, published by Penguin Books Ltd, 1991, 224 pages
The author of Lateral Thinking puts forward an approach that involves making a map of the conflict ‘terrain’ and then using lateral thinking to generate alternative solutions.
The promise of mediation
Robert A Baruch Bush and Joseph P Folger, published by Jossey-Bass Wiley, 2004, 304 pages
A landmark classic that changed the field’s understanding of the theory and practice of conflict intervention.
International mediation – the art of business diplomacy
Eileen Carroll and Karl Mackie, published by Kluwer Law International, 1999, 224 pages
An essential guide to the effective and timely resolution of international busines disputes.
You can also contact the author directly: Aled Davies