by Andrew Lawless, John Quinn, Sue Wilcox


Assertive, as opposed to aggressive or passive behaviour, is essential for any manager who wants to get things agreed and done while maintaining good relationships with those around them.

It arises from a belief that recognises the validity of your own and other people’s rights and views.

Each time a man stands up for an ideal, or acts to improve the lot of others, or strikes out against injustice, he sends forth a tiny ripple of hope... and crossing each other from a million different centers of energy and daring those ripples build a current that can sweep down the mightiest walls of oppression and resistance.

Robert F Kennedy


Copyright © Andrew Lawless