Customer Relations

by Roisin Murray & Wallace Murray

What you can do as a manager

Management is about helping your people do things right.

So what sorts of activities can you do as a manager to enhance customer service?

Every journey of a thousand miles began with the first step.

Lao Tzu

Walk the talk

Above all, do unto customers as you ask others to do. Make sure you behave congruently all the time – that is, walk your talk. Go beyond encouraging others to really focus on the customer. Do it yourself. Most importantly, periodically ask yourself what you actually do to show that you believe your own message. Because what you do is the message.