Change - Strategic Facilitation
by Tony MannStrategic change agenda process
Change Agenda |
Goals |
Degree of Uncertainty |
Objectives |
Strategic Process |
Time-scale |
Preparation |
To implement a new business process to engage with the full range of our customers |
Engage the stakeholders in defining the specification for the new IT system |
Uncertainty |
To get the views of what the revised process needs to achieve Identify the key requirements of the IT program
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Workshop 1: 4 hours Use flow charting to map the business process. Have the different stakeholders, working in all format, place Post-Its to reflect changes needed to the business process. Add all the changes to a matrix and score each one against
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Half day workshop with key stakeholders in week 1 |
Ensure that there is an accurate process map Invite attendees |
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Redefine the business process |
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Define the features of the new process (not the IT, which is a separate project) Identify the key changes and timescale for the changes |
Workshop 2: 5 hours Get all the stakeholders to identify the key features through user stories:
Take each requirement and map it on a matrix:
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Workshop in week 2 |
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Design the implementation of the changes to the business process |
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Identify the Action Plan Develop an action plan Identify the budget and resources required Identify the key stakeholders |
Workshop 3: one day Presentation from business process manager about the proposed changes to the process Create the action plan:
Allocate financial budget and resources to each: ‘What’ in a matrix Create a stakeholder map to identify:
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Workshop in week 4 |
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